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About Us

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Contact Info

  • Chicago 12, Melborne City, USA
  • (111) 111-111-1111
  • Example@gmail.com
  • Week Days: 09.00 to 18.00 Sunday: Closed

Refund and Returns Policy

    1. Eligibility for Return:
      • Raw materials can only be returned if they are defective, damaged, or not as per the specifications agreed upon in the purchase order.
      • Returns are not accepted for materials altered, processed, or partially used unless explicitly agreed.
    2. Time Frame:
      • Returns must be initiated within [specified time frame, e.g., 15 days] from the date of delivery.
      • Late requests may not be considered unless there are exceptional circumstances.
    3. Condition for Returns:
      • Materials must be returned in their original condition, packaging, and quantity.
      • Any tampering or misuse of the material voids return eligibility.
    4. Inspection and Approval:
      • Returned materials will undergo an inspection upon receipt to verify the issue.
      • The supplier reserves the right to approve or reject the return based on inspection findings.
    5. Return Procedure:
      • Submit a formal return request to [supplier contact info], including:
        • Purchase Order Number.
        • Reason for return.
        • Supporting documentation (photos, test reports, etc.).
      • Await Return Authorization Number (RAN) or approval before shipping the material back.
    6. Shipping and Costs:
      • The buyer is responsible for return shipping costs unless the return is due to supplier error (e.g., defective or incorrect materials).
      • Materials must be shipped to the designated address provided during the return authorization process.
    7. Replacement or Refund:
      • Upon successful return, the supplier may offer:
        • A replacement of the material.
        • A refund of the purchase price (subject to terms).
      • Refunds are typically processed within [specified time frame, e.g., 14 days] of return approval.
    8. Non-Returnable Items:
      • Custom-ordered or specially processed materials.
      • Perishable or time-sensitive raw materials.
      • Items specified as non-returnable during the sale.
    9. Dispute Resolution:
      • In case of disagreements regarding the return, both parties agree to resolve the issue amicably. Further escalation will involve mediation as per the contractual agreement.
    10. Exceptions:
      • Any exceptions to this policy must be documented in writing and approved by both parties.