1. Eligibility for Return:
   • Raw materials can only be returned if they are defective, damaged, or not as per the specifications agreed upon in the purchase order.
   • Returns are not accepted for materials altered, processed, or partially used unless explicitly agreed.
     
2. Time Frame:
   • Returns must be initiated within [specified time frame, e.g., 15 days] from the date of delivery.
   • Late requests may not be considered unless there are exceptional circumstances.
     
3. Condition for Returns:
   • Materials must be returned in their original condition, packaging, and quantity.
   • Any tampering or misuse of the material voids return eligibility.
     
4. Inspection and Approval:
   • Returned materials will undergo an inspection upon receipt to verify the issue.
   • The supplier reserves the right to approve or reject the return based on inspection findings.
     
5. Return Procedure:
   • Submit a formal return request to [supplier contact info], including:
     • Purchase Order Number.
     • Reason for return.
     • Supporting documentation (photos, test reports, etc.).
   • Await Return Authorization Number (RAN) or approval before shipping the material back.
     
6. Shipping and Costs:
   • The buyer is responsible for return shipping costs unless the return is due to supplier error (e.g., defective or incorrect materials).
   • Materials must be shipped to the designated address provided during the return authorization process.
     
7. Replacement or Refund:
   • Upon successful return, the supplier may offer:
     • A replacement of the material.
     • A refund of the purchase price (subject to terms).
   • Refunds are typically processed within [specified time frame, e.g., 14 days] of return approval.
     
8. Non-Returnable Items:
   • Custom-ordered or specially processed materials.
   • Perishable or time-sensitive raw materials.
   • Items specified as non-returnable during the sale.
     
9. Dispute Resolution:
   • In case of disagreements regarding the return, both parties agree to resolve the issue amicably. Further escalation will involve mediation as per the contractual agreement.
     
10. Exceptions:
    • Any exceptions to this policy must be documented in writing and approved by both parties.

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